Refund Policy

Last Updated: October 2025

At TBBIZ Services, we strive to provide high-quality digital products and professional services. Because many of our offerings are customized or delivered digitally, refunds are handled differently than physical products.

Digital Products

Digital products, including but not limited to website templates, design assets, downloadable guides, checklists, and other digital resources, are generally non-refundable once they have been delivered or made available for download.

If you experience technical issues accessing or downloading your purchase, please contact us and we will work with you to resolve the issue.

Done-for-You Services

Services such as website design, website recreation, branding, graphic design, business setup guidance, and other custom services are created specifically for each client.

Because work begins shortly after your order is placed, refunds are handled as follows:

• Orders canceled before work has begun may be eligible for a full refund.

• Orders canceled after work has begun may receive a partial refund based on the amount of work completed.

• Once a project has been substantially completed or delivered, refunds will generally not be provided.

Any deposits or non-refundable fees identified during checkout or in your service agreement are not eligible for refund.

Website Templates & Launch Kits

Due to the digital nature of templates and launch kits, all sales are final once access has been provided.

If you experience technical difficulties with a template, we will make reasonable efforts to assist you.

Subscription Services

Website Care Plans and other recurring services may be canceled at any time before the next billing cycle.

Cancellation prevents future charges but does not automatically entitle you to a refund for services already provided during the current billing period.

Exceptional Circumstances

Refund requests resulting from duplicate payments, billing errors, or other exceptional circumstances will be reviewed on a case-by-case basis.

How to Request a Refund

To request a refund or discuss an issue with your order, please contact us at:

Email: info@tbbiz.com

Please include:

• Your full name

• Order number (if applicable)

• Service or product purchased

• A brief description of your request

We aim to respond to refund requests within 5 business days.

Chargebacks

If you experience an issue with your order, we encourage you to contact us first so we have the opportunity to resolve the matter before initiating a payment dispute with your financial institution.

Changes to This Policy

TBBIZ Services reserves the right to update or modify this Refund Policy at any time. Changes become effective immediately upon publication on this page.